GENERAL INFORMATION

 

ACKNOWLEDGEMENTS

All orders will be acknowledged in writing exclusive of freight charges. Each item will be identified with your PO number. Please use this number when referencing your order.

ART REQUIREMENTS

Vector EPS art required. Images 300dpi. Art must be emailed to art@kamshieldpromo.com. Kamshield cannot guarantee an exact Pantone color match when printing in full-color process CMYK. Please provide the CMYK values and Pantone #’s, and Kamshield will do our best to match as close as possible.

CHANGE/CANCELLATION

Any request for change or cancellation may be subject to charges based on all costs incurred at the time of the request. Order cancellations MUST be received in writing and acknowledged prior to production of the order. Kamshield will not be held responsible if no attempt is made to ensure cancellation request was received. There will not be a cancellation charge if the cancellation is received prior to the order moving into production. If the order is canceled after the order has moved into production, Kamshield will charge the setup fee for the specific product and any production costs incurred including materials, labor, and any other order expenses already incurred. No cancellation will be accepted for completed orders.

 COLORS

Please provide the CMYK values and Pantone #’s, and Kamshield will do our best to match as close as possible.

CONSECUTIVE NUMBERING

Consecutive numbering is available at an additional cost of $0.30(P) per piece.

DISCLAIMER

We cannot be held responsible for delays due to situations beyond our reasonable control. This includes but is not limited to: natural disasters, labor strikes, congestion at ports of entry and origin, US Customs, Department of Homeland Security, exams or delays, or other acts of God.

MATERIAL COMPLIANCE

Kamshield only uses raw materials, enamels and paints which are compliant with California’s Proposition 65 and CPSIA.

ORDERS

All information, artwork, and materials required for production must be received with the purchase order. Incomplete orders will be delayed. Instructions received on previous orders will not be considered unless restated on current order. Kamshield is not responsible for errors as a result of handwritten purchase orders or art copy/content. Orders or art changes will NOT be accepted via phone for new or repeat orders. All orders and/ or changes must be confirmed in writing. Purchase orders can be sent to support@kamshieldpromo.com. 

ORDER CONFIRMATION

All orders are confirmed via email to the email address listed on the purchase order. If receipt of your order has not been confirmed within 48 business hours after submission, it has not been received.

OVER/UNDER RUNS

Due to production methods, all orders are subject to a 5% over/under run quantity.

PACKAGING

Many custom solutions are available for your project. Please contact support@kamshieldpromo.com for options. 

PRE-PRODUCTION PROOFS

Set-up charge and shipper number required. 2 business days from proof approval. 

PRICING

Due to frequent fluctuation of raw material costs, possible duty rate changes and the monetary exchange rate in the world market, prices listed in the catalog are subject to change without notice. Please confirm pricing prior to placing orders or check www.kamshieldpromo.com for current pricing.

PRODUCT IMAGE USAGE

Products manufactured by Kamshield may appear in future publications unless Pinnacle Designs is notified in writing not to use the image.

PRODUCTION TIME

Time is quoted from date of receipt of order, print-ready art, approvals, and terms. Production time varies depending on the requirements of each order and is generally 7-10 working days after all approvals. For time-sensitive orders, please call to confirm current production times. Mention in-hands date(s) when submitting a PO to ensure orders can be fulfilled on time. Rush orders are not always feasible and may have additional costs.

QUOTATIONS

Large quantities, co-op programs, and less than minimum will be quoted on an individual basis.

REORDERS

There are no set-up charges for exact repeat orders placed within two years of previous order. Please reference your PO number when placing reorders.

RETURN POLICY

Items may not be returned without a Returned Goods Authorization number issued by Kamshield. Any return request must be made within fifteen days of ship date, and a 20% re-stocking charge applies for returns of stock merchandise.

RUSH ORDERS

Special ship date requests may be fulfilled if requested and agreed upon by Kamshield. Rush service charges will be added.

2 Days: add 25%.  3-5 Days: add 10% Please call for quotation and availability.

SAMPLES

Random samples are available at no charge. Please provide shipping account number and new customer form. Send request to support@kamshieldpromo.com.

SHIPPING

Most orders are shipped F.O.B. CA. and sent FedEx ground unless other arrangements have been requested. Drop Ship/Multiple domestic destination shipments are subject to a $4.00(X) charge per destination after the third location. For international drop ships, add $25.00(X) per package plus applicable freight charges - Signature required.

TERMS

Net 30 days on approved credit. New customers are required to submit a 50% deposit with their order unless credit has been pre-approved by the accounting department. We accept Visa, MasterCard, and American Express.

NEW ACCOUNTS

First-time customers require prepay.

ESTABLISHED ACCOUNTS

For accounts with pre-approved credit lines we offer a 1% discount for payment made in 10 days, net to be paid promptly within 30 days.

TRADEMARKS

Logos, names, and trademarks pictured in this catalog are examples of work done by the factory. They are not for sale. The factory assumes that clients are authorized to use logos and trademarks submitted for reproduction. Kamshield assumes no liability in trademark or copyright disputes.